What is a Transformational Leader?
Transformational Leaders transcend their company's business vertical and skillset by leveraging their industry know-how and education to build single, unified, high-functioning teams 100% focused on improving customer satisfaction, team member satisfaction, and profitability without sacrificing one for the other.
Transformational Leaders transform divisional cost centers into epicenters for growth. They unify discipline-based divisions that have historically operated at odds with each other like Sales, Operations and Human Resources, into high-performing teams all working toward the common goal of improving customer satisfaction, team member satisfaction, and profitability.
Transformational Leaders have clarity of purpose and understand that things like Technology, Human Resources, Sales, Marketing & Operations aren’t the business they are in, they are tools used to grow the business they are in. They understand that things like Hospitality, Healthcare, Finance, Technology, Travel, Manufacturing, Real-estate, and Energy are the tools they provide their customers to improve their own lives, not the business they are in.
Transformational Leaders are in the business of building high-performing teams that leverage those tools to constantly improve customer satisfaction, team member satisfaction and profitability. To enable the team they lead and the team they are on to Get Shit Done that Matters.